Optimum Sport

Disappointing Buying Experience I purchased a set of balls from Optimum for approximately €195 and paid €24 for shipping at checkout. Only after the order had been dispatched did I learn that I would also have to pay €45 in import duties, plus €30 in customs clearance and administration fees, bringing the total additional cost to €75. My main disappointment is not the existence of import duties themselves, but the lack of clear information before purchase. During checkout, the destination country is requested, so it would have been helpful to clearly warn EU customers that shipments from the UK may incur not only import taxes but also significant clearance fees. When I contacted customer service, I was informed that the order could not be cancelled because it had already been shipped. The only alternative offered was to refuse delivery and wait for the parcel to be returned before any refund could be considered. The products may be perfectly good, but the overall buying experience was frustrating due to the unexpected additional costs and the limited flexibility offered once the issue was raised. Based on this experience, I would not purchase from Optimum again.

Macron training top I received my order this morning and I’m over the moon with it! I was concerned seeing the trust pilot reviews, but since the first call I made to confirm my order wasn’t a scam, communication via phone and email has been brilliant and the end results is my order perfectly fulfils my needs and quality of the embroidered badge has exceeded my expectations! You won’t get frequent automated updates like usual online retailers, but the personal touch of a small business out ways that for me! Many thanks Chris

A small firm doing big things, family is how I would discribe this establishment, fast acting and efficiently run, supplying football boots to Irish dance dresses, well made affordable items

Great products, some of the best available Terrible delivery service.... they use Hermes - 1/2 days for delivery my.... Order was picked up by hermes, they didnt scan it, so no one can track the order.... no idea where it is, no idea when it will arrive.... complete incompetence. If you contract with idiots, it will reflect your business.

Quick delivery good quality, ordered a jnr rugby waterproof coat had to return & reorder as it was to small ,however all went well.Have already spread the word at the club & others have ordered.