Cynergy Bank

If you have ever tried to open online banking accounts, you will know sometimes its fraught with problems. But with opening an account with Cynergy Bank it was a breeze. I was attracted to a very good interest rate they were offering, did a bit of homework checking up on them, and decided to open the account. All was accomplished very easily, the account was up and running very fast, and I have had confirmations on my phone every time I use the account which is very re-assuring, so I can highly recommend their bank and services

I was was told by letter my ISA was being closed with no explanation as to why. Went online per the instructions in the letter, to provide bank details to transfer my Cynergy my funds into prior to the account being closed and was told the account is blocked; Meaning my account is being closed but also meaning I have no way to transfer the funds out. 5 calls to customer service and hand written letters providing alternative account details to Cynergy for the money to be transferred out to and no resolution. I have no words for how appalling the service has been. I was promised follow up calls - nothing. The latest email I received reads as follows "We would like to inform you that the customer's account has been blocked, as it does not meet the account eligibility criteria. We apologies for any inconvenience this may have caused." No explanation, or remedy. Simply telling me Im blocked…this much was clear already…

Have Banked with Cynergy for years. Customer service consistently first class, deposits and withdrawals are always done in a timely manner. Interest rates are generally amongst the most competitive on offer so Yes I have no hesitation in Recommending them.

In the process of opening a Casa ISA with them worst decision I’ve recently made. Money got transferred at the start of the month no further correspondence recieved. Yet to be set up for online banking, no certificate recieved for account and on calling customer care centre was unable to pass security due not being able to list exact product name that I applied for even though was able to provide account details money was transferred from and all other personal information. Very frustrating to deal with right now.

I’ve dealt with Cynergy Bank for 3 years for investments and found the organisation to be excellent in every way. This includes the competitive rates they offer, the quality, level of security and ease of use with regards to their systems and the competence and friendliness of all their personnel that I’ve dealt with. I would recommend them to anyone and can’t praise them high enough

I’m an existing customer and wanted to switch to a higher paying online easy access account. The process took me less than 5 minutes to log onto online banking and apply. Such a fast and efficient system!!!

I have been a customer at Cynergy Bank since 2018 (before they became Cynergy, actually!) and have always been very pleased with the service received. Usually I have no problem accessing and operating my accounts online, everything is quick and easy, but on the odd occasion when I have needed some help the phone is answered quickly and my problem is soon resolved. The advisors are polite, knowledgeable and helpful. The interest rates are good too! Have confidently recommended Cynergy to friends and relations.

Invested in an ISA - no certificate sent - called the customer services - on hold for half an hour - man didnt have a clue. Painful- still a week later absolutely NOTHING. They cant even confirm they have my money. This bank is TERRIBLE -