Kent Reliance

Address: 12-13 High St, Canterbury CT1 2JE, United Kingdom.
Phone:3451221122.
Website: kentreliance.co.uk
Specialties: Bank, ATM.
Other points of interest: Wheelchair-accessible entrance.
Opinions: This company has 19 reviews on Google My Business.
Average opinion: 4/5.

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Open today until 16:30.

Monday: 09:00–16:30
Tuesday: 09:00–16:30
Wednesday: 10:00–16:30
Thursday: 09:00–16:30
Friday: 09:00–16:30
Saturday: 09:00–12:00
Sunday: Closed

Kent Reliance, situated at 12-13 High Street in the heart of Canterbury, is a prominent financial institution that has been serving the local community and beyond for many years. With a commitment to providing exceptional customer service and a wide range of financial products, Kent Reliance has established itself as a trusted name in the banking sector.

Kent Reliance offers a comprehensive suite of services to cater to the diverse needs of its clients. Some of their key services include:

Banking Services: Kent Reliance provides a full range of banking services, including savings accounts, mortgages, loans, and current accounts. Their savings accounts come with competitive interest rates, and their mortgages are designed to meet the unique needs of each customer.
ATM: The branch is equipped with an ATM, offering customers quick and easy access to their funds 24/7.
Financial Advice: Kent Reliance has a team of experienced financial advisors who can provide guidance on a wide range of financial matters, including investments, pensions, and insurance.
Business Banking: Kent Reliance also caters to the banking needs of small to medium-sized businesses, offering a range of business accounts and financial services.

Kent Reliance is located at 12-13 High Street, Canterbury, CT1 2JE, United Kingdom. The branch is situated in the city center, making it easily accessible to both residents and visitors. The nearest public transportation options include Canterbury West and Canterbury East train stations, both approximately a 10-minute walk away. For those traveling by car, there are several public parking lots nearby, such as the St. Margaret's Street Car Park and the Pound Lane Car Park.

For customers with mobility impairments, Kent Reliance offers a wheelchair-accessible entrance, ensuring that the branch is accessible to all. The branch also has level access to the ATM, allowing customers to use this service without any barriers.

Kent Reliance stands out among other banks due to several unique features:

Local Touch: As a local branch of a regional bank, Kent Reliance offers a personal touch that larger, national banks may lack. Their staff is committed to building relationships with their customers and understanding their unique financial needs.
Financial Compensation: Kent Reliance is a participant in the Financial Services Compensation Scheme (FSCS), which protects eligible deposits up to £120,000. This means that customers' funds are protected in the event of the bank's failure.
Digital Banking: In addition to their in-branch services, Kent Reliance also offers a comprehensive online and mobile banking platform. This allows customers to manage their accounts, make payments, and access their financial information 24/7, from anywhere with an internet connection.

For the convenience of their customers, Kent Reliance provides the following practical information:

Contact Information: Phone: 3451221122 || Website: kentreliance.co.uk

Other Points of Interest: The branch is located near several local attractions, such as the Canterbury Cathedral, St. Augustine's Abbey, and the Canterbury Roman Museum.

Kent Reliance has received a total of 19 reviews on Google My Business, with an average rating of 4 out of 5 stars. Customers have praised the bank for several aspects of their service:

Customer Service: Many customers have highlighted the friendly and helpful nature of the bank's staff, noting that they always go above and beyond to assist customers.
Competitive Rates: Several customers have mentioned that Kent Reliance offers competitive interest rates on their savings accounts and mortgages.
Convenient Location: The branch's central location in Canterbury has been appreciated by customers, making it easy to access when needed.
Online Banking: Customers have praised the bank's online and mobile banking platform for its ease of use and the convenience it offers for managing their accounts.

In conclusion, Kent Reliance at 12-13 High Street, Canterbury, CT1 2JE, United Kingdom, is a comprehensive financial institution that offers a wide range of banking services to cater to the diverse needs of its customers. With a commitment to exceptional customer service, competitive rates, and a convenient location, Kent Reliance has established itself as a trusted name in the banking sector. The bank's unique features, such as its local touch and participation in the FSCS, further enhance its appeal to customers seeking a personalized and secure banking experience.

More businesses in Canterbury

Kent Reliance offers banking services; financial advice; business banking; and has an ATM.

Kent Reliance is at 12-13 High Street; Canterbury; CT1 2JE; It's accessible by train; car; and has wheelchair access.

Kent Reliance offers a local touch; FSCS protection; and digital banking options.

The FSCS scheme protects eligible deposits up to £120; 000 at Kent Reliance.

With Kent Reliance's digital banking; you can manage your accounts; make payments; and access financial information 24/7.

5/5

Great service at the Canterbury branch, and setting up a bond online was easy and hassle-free. Excellent interest rates compared with current rates at other high street banks. The perfect option, too, if you don't happen to have or want a smartphone: no need to have one to bank here, either online or in person. Went into Canterbury branch and had speedy, helpful, friendly service from a member of staff called Claire. Transacted my business quickly, and then spotted their very good savings and bonds rates. I'd just wasted three days encountering a 'technical error' trying to open a bond account within another bank, online. That bank offered to set the bond up in branch, but it meant a 90-minute appointment! The Kent Reliance bond was a better rate, I set it up online within minutes and email confirmation was speedy. Overall, great online service and a real high-street branch with qualified and helpful staff - the best of both worlds. Yes, it's a small company, which means they are not 24/7, but for savings etc, this really doesn't matter. Very happy to recommend Kent Reliance to others and will continue banking with them.

5/5

Excellent customer service from Evie today. She assisted my Mum with setting up a new savings account. Evie was friendly and chatty; she patiently explained everything and we felt confident she knew which products were suitable for Mum. Thank you Evie, you are a credit to your branch.

5/5

The branch recently moved from very small premises that were more like a cupboard than anything else. Anyway, the new branch building is much larger, light and airy. I always find the staff to be courteous and helpful. Overall, Kent Reliance is a rather unusual set up - half a 1970s traditional building society and half a contemporary service offering on-line accounts. I suppose over time the latter will overtake the former - and what a sad day it will be when eventually some hideous management consultant recommends closing the branch and moving everything to the internet.

5/5

The new offices are great and no problem for wheelchair users. The old office was very cramped even for able bodied customers. The staff are always very friendly and efficient. Just wish there were more branches in the county.

3/5

Helpful friendly service . So many people use in person banking here that you need to avoid the first day or two of the month if at all possible or be prepared to join a queue of sometimes grumpy "seniors" (including me by the way(as senior but not i hope a grump :-) ) . Another drawback is you cant make deposits by debit card in branch ( in a bank) and must deposit by cash or cheque. Also accounts you open in branch cannot be operated online and vice versa which is really inconvenient. As there are lengthy waits sometimes in branch free wifi would be helpful .

1/5

If you don't mind waiting an hour or more to get served then you'll love this throwback to banking in the 1950's (Hand written passbooks along with all the mistakes that come with that system etc.). Queues inside this very small branch are ridiculously long - I've ended up queuing around the counter, past an (unmanned) desk and into (another unmanned) back office. A sign that has been up for more than six months saying they are looking for bigger premises doesn't really compensate for that. Sadly for Kent Reliance, the world has moved on since this level of service was acceptable and so has my custom.

1/5

I could not apply for transfer of I S A to K.R.I could not get an answer on phone I pressed 1 and waited 2 days for a call back. This meant I would get a reduced rate.When I requested politely why I had the issues the phone went quiet for 11 minutes.I have since raised a complaint by E-mail which has not been acknowledged. Customer Service In My opinion is non existent. Keith

3/5

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