Santander

Address: 6 Bath St, Bath BA1 1SA, United Kingdom.
Phone:3309123123.
Website: santander.co.uk
Specialties: Bank, Business to business service.
Other points of interest: Wheelchair-accessible entrance, LGBTQ+ friendly, Transgender safe space.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 3.5/5.

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Open today until 15:00.

Monday: 09:30–15:00
Tuesday: 09:30–15:00
Wednesday: 09:30–15:00
Thursday: 09:30–15:00
Friday: 09:30–15:00
Saturday: 09:30–12:30
Sunday: Closed

Nestled in the heart of the historic city of Bath, Santander's branch at 6 Bath Street offers a comprehensive range of financial services to both personal and business customers. This banking institution, a significant player in the UK's financial landscape, is committed to providing exceptional customer service and innovative solutions to meet the diverse needs of its clients.

Santander Bath Street offers a broad spectrum of services designed to cater to various financial needs. Here's a detailed list of their key services:

Authorised Push Payment (APP) Scams Protection: Santander is committed to protecting its customers from APP scams. They provide guidance and support to help customers identify and avoid such scams.
Personal Banking:
- Current Accounts: Including Everyday Current Account, Santander Edge® current account, Santander Edge® Up current account, and Santander Edge® Explorer current account.
- Savings: A range of savings accounts tailored to different needs and goals.
- Mortgages: Expert advice on mortgages and remortgages.
Business Banking:
- Business Banking: A range of accounts and services designed for small to medium-sized businesses.
- Business Finance: Loans, overdrafts, and invoice finance solutions to support business growth.
Corporate and Private Banking:
- Corporate Banking: Tailored financial solutions for large corporations.
- Private Banking: Wealth management and exclusive banking services for high net worth individuals.
Digital Services: Santander's online and mobile banking platforms allow customers to manage their accounts, make payments, and access financial advice at their convenience.

The Santander branch is situated in the Bath Street area, a bustling commercial district in Bath. Here are some details about the location and accessibility:

Address: 6 Bath St, Bath BA1 1SA, United Kingdom
Neighborhood: The branch is located in the heart of Bath, surrounded by a mix of historical and modern architecture, shops, restaurants, and cultural attractions.
Transportation:
- Bus: Several bus routes stop near the branch, including the 1, 8, 17, 267, and 38 services.
- Train: Bath Spa railway station is approximately a 5-minute walk from the branch.
Parking: There are several car parks nearby, including SouthGate multi-story car park and Avon Street car park.

Santander Bath Street boasts several unique characteristics that set it apart:

Wheelchair-Accessible Entrance: The branch is designed to be wheelchair-accessible, ensuring that all customers can enter and navigate the premises with ease.
LGBTQ+ Friendly: Santander prides itself on being an inclusive employer and service provider. They actively promote diversity and inclusion, creating a welcoming environment for all customers, regardless of their sexual orientation or gender identity.
Transgender Safe Space: The branch is committed to ensuring that transgender customers feel safe and respected when visiting. Staff undergo regular training to better understand and support the needs of transgender customers.
Community Involvement: Santander actively engages with the local community, supporting local charities and initiatives through volunteering, fundraising, and sponsorship.

Here are some practical details to help plan your visit to Santander Bath Street:

Contact Information:

Phone: 3309123123
Website: santander.co.uk

ATM: A Santander ATM is available outside the branch for customers to withdraw cash or check their balance.

Santander Bath Street has a rating of 3.5/5 on Google My Business, based on 22 reviews. Customers appreciate the branch's convenient location, helpful staff, and the wide range of services offered. Some positive aspects mentioned in the reviews include:

Easy access to both personal and business banking services under one roof.
Friendly and knowledgeable staff who are always willing to help and provide clear explanations.
Competitive products and services, including attractive interest rates and switching incentives.
The branch's modern and accessible design, with features such as automatic doors and a hearing loop.

However, some customers have also noted areas for improvement, such as longer waiting times during peak hours and occasional technical issues with self-service machines. These points demonstrate Santander's commitment to continuous improvement and customer satisfaction.

In conclusion, Santander Bath Street offers a comprehensive range of financial services tailored to both personal and business customers. With its convenient location, wheelchair-accessible design, and commitment to diversity and inclusion, this branch is an excellent choice for those seeking a modern, customer-focused banking experience in the heart of Bath.

More businesses in Bath

They offer personal banking (current accounts; savings; mortgages); business banking; corporate & private banking; and digital services.

Santander provides guidance and support to help customers identify and avoid APP scams.

Yes; the branch has a wheelchair-accessible entrance.

Several bus routes stop near the branch; and Bath Spa railway station is approximately a 5-minute walk away.

Yes; they actively promote diversity and inclusion; creating a welcoming environment for all customers; regardless of their sexual orientation.

1/5

I cannot recommend Santander at all! I opened an account as an international student as they were on campus. When closing my account for moving back they send me a cheque for the remainder of funds in the account that can only be cashed into a UK bank account in my name (which is obviously not working). Customer service (apparently Jamie does not even have a last name!) does not care and is not offering any solutions. Seems to be setup this way on purpose, so they don't have to return any leftover funds from an account.

5/5

I don't often go into the branch, but visited yesterday and the staff were very friendly, helpful and polite. I didn't have to wait long to be served and they took the time to explain everything to me, let me double check I was happy with all the details and answered all my questions fully. Would definitely go back.

5/5

Very helpful and friendly staff. They explained and made sure I understood the situation and what would happen (power of attorney). And also fit me in without an appointment. Many thanks.

4/5

Short queue to use the desk service. While waiting a member of staff asked us what service we needed, and offered to assist at the information desk if we weren't able to use the main desk in the next minute or so. As it happened we didn't need it, but it was nice to be offered. The lady who dealt with us was also pleasant and helpful. Definitely better than our branch in London.

1/5

The young gentleman serving was really friendly and professional. He asked a female server to come out and help me at the desk. I wish he hadn't. She was incredibly rude. I was stunned by her demeanor. I've been with Santander since 1990 when it was Abbey National and usually get great service. I wish I said said something to her, but now I'll be going to my local branch at Wells, as they're all fantastic.

5/5

Brilliant in every way. Transparent accounting and very helpful staff. I'm transferring most of my money from a shoddy major building society at the bottom of town.

1/5

Tried opening an joint account with my wife, but had 2 weeks of being messed around and staff not replying to our calls. We had to arrange for a second appointment. After rearranging my work, on arriving to the branch we were informed that the member of staff was not there, and said that they had left a voice mail which was not true and they couldn't even tell us our telephone number. All they did was tell us we had to make another appointment. On the whole I would described the service as the worst I've ever received. Avoid at all costs. Choose a bank that actually knows what customer service is!

1/5

I have now been trying to speak to someone at Santander for two days. I cannot obtain a phone number for the Bath branch (just a generic 0800 number with a massive wait time). The web chat facility is 100% useless - I'm locked out of my accout, so what is the point of telling me to log in to change security features? If it was possible to give a rating of less than 1 I would. No doubt to solve my problems I will need to drive to Bath, pay for parking, only to be told to make an appointment and repeat the whole process.

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