Metro Bank

Ultra-clean and shiny, and extravagantly large for its needs. I visited for business networking. If I had to criticise, I'd say there aren't enough chairs. While it's being a bank lobby, this doesn't matter much. But when they're hosting a meeting with talks, it really does. So if you come here fo that, bring a folding chair or two with you, for yourself and whoever you're chatting to, like I didn't.

I've banked with Metro for many years. Called in to open a Savings account at Bath branch with my daughter. Refused service on the grounds that they were 'short staffed' yet there were no other customers around. If you don't want Black & brown customers, just say so.

I really like this bank I like that it has late opening hours and open 7 days a week. There is no appointments for opening a account you just walk in and they get you set up straight away. They print your card and check books in store whilst you wait so no waiting for it to come in the post you have a working card as you leave. There is a coin machine that counts your coins and pays in to your account (free) the only thing is it really doesn't like 50p Coins and keeps rejecting them so you would need to be patient and keep putting them back threw until they all get accepted. The staff are friendly and helpful. This is a dog friendly bank with water and dog treats available. There is a customer toilet available to wich I have never know in any other bank company. I really like the design inside the bank and has a American feel to it.

Time wasters! I called Metro Bank to discuss opening an account for a sports club. I explained our business, and they asked me to attend in person, with one of the other two executive members of our committee. We gathered up the documents we had been asked to take, and made the round trip of eighty miles through difficult driving conditions. Eventually, a member of Metro Bank staff called us to her desk, but didn't introduce herself. After about 20 minutes she went to consult her managers. Fifteen minutes later she announced that Metro Bank "could not take the risk" and would not open an account for us. Dismissed. No further explanations. (The club was formed in 1909. It is registered with Companies House, and with HMRC as a Community Amateur Sports Club. It is regulated by our sport's national governing body, and others. We have a healthy, positive bank balance.)

I gave one star only because I cannot give zero stars. In November my girlfriend attempted to withdraw cash from one of their cash machines only for the transaction to time out. She then tried again only for the transaction to time out again. We informed the bank that this was happening toba long line of people and that maybe the machines should be turned off, only to be told they were aware the machines weren't working and to keep trying. We later discovered that our bank had been debited and three weeks later we are still trying to get over 200 pounds back in time for Christmas. Absolutely ridiculous!

Went In a few weeks ago to use the coin changer. Which changes you coins for free.Isaac helped me out and showed me how to use the machine. He is a credit to the Bank so polite and helpful. Thank you very much.

We have been using Metro Bank in Bath now for some time, i just wanted people to realise what a Total Breath of freshness they are, open 7 days a week and long opening times, every time i have an enquiry they amaze me every time i ask a question they respond so positively and their policies are way so different to the likes of Barclays - Lloyds & the like! Truly incredible staff and Bank policies are so different to the normal uk Banks!

Great customer care service! Very friendly and professional. Especially Dave & Nikki. They gave me lots of hints of how to manage my new account and also how to cope with other paperwork! Excellent!